Help
Business details
Who we are and how to reach us. These are VLUM®'s official contact and business details for customers, partners and payment providers.
01
Who we are
The business behind every VLUM order.
- Merchant name
- VLUM®
- Online store
- vlumbeauty.com
- Customer support
- support@vlumbeauty.com
02
How to reach us
Email is the fastest way to get a real answer from our team.
03
What to include
A few details up front and we can usually solve it in one reply.
- Your order number, if your question is about an order
- The email address you used at checkout
- A short description of the problem or question
- Clear photos, if an item arrived damaged, defective or incorrect
We reply to every message by email, so please check your spam folder if you don't hear back.
04
Our terms
The policies that apply to every order placed with us.
Still have a question?
Send us a message and a real person on the VLUM team will get back to you.
Looking for something else? See all of our store policies.