Help
Shipping & Returns
How your VLUM order gets to you, and what to do if you need help.
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Ships from Toronto
Packed by our fulfillment partner in Ontario, Canada.
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Canada & US
Available destinations are confirmed at checkout.
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Rates at checkout
You'll see the shipping cost before you pay.
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Tracking
We share tracking details as soon as they're available.
Shipping
- Ships from
- Orders ship from our fulfillment partner in Toronto, Ontario, Canada.
- Where we ship
- Canada and the United States. Availability for your address is confirmed at checkout.
- Shipping cost
- Shipping charges for your order are shown at checkout before you pay.
- Tracking
- We'll send you tracking information once it's available.
Returns & help
Need help with an order?
For returns, damaged or incorrect items, or a delivery that hasn't arrived, send us a message through our contact page. Include your order number so we can help faster.
Contact us